Job Description
Customer Support Engineer
Purplegrids is a market leader in the development of advanced Conversational AI Platform that revolutionise customer experience. Our mission has been dedicated to natural language AI for the past 4 years. Using AI, we automate, assist and deliver insight into customer engagement for many leading businesses across multiple sectors.
Location
Bangalore, India
Responsibilities
Provide global support for our worldwide customer base and manage simultaneous customer cases in a highly demanding environment.
Develop and maintain excellent relationships with our customers and partners, and help improve and maintain the highest level of customer satisfaction.Logging and managing issues using appropriate management tools.Promptly escalate unresolved issues to appropriate internal teams.Provide impeccable follow-up with customer issues and status in a timely manner.Proactively working the support ticket queue and managing customer expectations on resolution time.Work closely with the development team to help resolve the product bugs and deliver solutions in a timely fashion.Proactively identify issues and take mitigation steps before they become “noticed” by customers.Maintain a state-of-the-art subject matter expertise on Purplegrids Conversational AI Platform.Key Qualifications
1+ years of experience in a customer service/ technical support role.
Impeccable follow-through and commitment to quality customer service.Strong oral, written, and interpersonal communication skills.Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.Proven customer service skills with attention to detail.Education Qualification
Graduate in Masters/Bachelor’s