Service Desk

Revolutionizing ITSM with Conversational AI

Transform your Service Desk with Conversational AI   

Capabilities

Cut Down Your IT Spending and Increase Productivity

Purplegrids provides comprehensive service desk automation solutions for enterprises in retail, insurance, technology, logistics, and transportation to reduce overall IT support costs and delight your internal customers. Powered by conversational AI with intelligent process automation, the Purplecloud platform provides the service desk automation tools critical to IT Service Desk, HR Service Desk, and Customer Support operations.

Incident Management

Accelerate ticket resolution by letting employees log, escalate, and track incidents. The assistant will automatically alert the user throughout the lifecycle of the incident until it has been resolved. Incident notifications, Incident creation, Submit change requests and much more.

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Instant Resolution

The bot is able to address repeated concerns and guide employees to refer to help sources. A Centralized access of ITSM knowledge base, pdf documents, or any other content source, that can be instantly served based on your employees request.

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Knowledge Management

A Centralized access of ITSM knowledge base, pdf documents, or any other content source, that can be instantly served based on your employees request. Automatically builds a question & answer model for precise responses to questions

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24/7 Helpdesk Availability

IT helpdesk Bot offers virtual assistance to employees 24X7 across multiple channels, ensuring they always have a timely help available. Users can simply access it using natural language via voice or text to immediately resolve their issues.

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AI-AE

Key Benefits

tickResponses At Light Speed
tickEliminate Calls
tick24X7 Availability
tickReal-Time Alerts
tickEnterprise Level Security
tickPrebuilt integrations with Service Now, Jira, Zendesk, Box

Get started with PurpleCloud.ai™

PurpleCloud.ai gives you everything you need to transforming student experience with Conversational AI.