Job Description
Conversation Analyst
Purplegrids is a market leader in the development of advanced Conversational AI Platform that revolutionise customer experience. Our mission has been dedicated to natural language AI for the past 4 years. Using AI, we automate, assist and deliver insight into customer engagement for many leading businesses across multiple sectors.
Location
Bangalore, India
Responsibilities
Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.Creative thinking of user’s conversational journey with a bot.Thinking of different ways in which a user can speak with a Human or Bot agent.Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.Develops mockups, flows, redlining and other creative prototyping related items.Operates with a ‘customer first’ mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.Key Qualifications
Excellent communication and writing skills.
2+ years’ experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles.Innovative thinker with the ability to come up with creative solutions.Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.Multilingual bots
supporting
20+ Languages Automated training
for
Unanswered QueriesCommunicate with
customers
across platformsNice to have
Familiarity with chatbots, voice enabled devices, or other conversational channels.
Ability to understand and write JavaScript..Innovative thinker with the ability to come up with creative solutions.Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc..Editorial mindset with an ability to predict audience preferences.Education Qualification
MA Literature/Bachelor’s or Master’s in Mass Communication